| Q: | Your site promise 24 hours delivery,but why I still haven't got it yet? |
| ANSWER:Delivery of the items will be delayed if:
1. Your E-check is still not cleared yet. It can take up to a 4 business day for the funds to be cleared. Delivery will be made after payment has cleared.
2. Insufficient or wrong information is provided. For example, you gave the wrong name or wrong server. Delivery can only be made when the right information is given. |
| Q: | Why does the price of currency change all the time? |
| ANSWER:Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server. |
| Q: | I have ordered on the wrong server or character name. What should I do? |
| ANSWER:Please send us an email from your Paypal email address that you have placed the order from and include the item number and the correct server or character name. We will make delivery according to the new instructions given.
As to the server&character names mistake,we'll email the customer
if ingame mail recipient couldn't be found.But if there is such a
character has the same name as the wrong characer name you offered.
We can do nothing to help.So please be careful when placing an order. |
| Q: | How is delivery accomplished? |
| ANSWER:After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and send the gold via wow mail system. |
| Q: | Do I need to provide a valid email adress? |
| ANSWER:Yes.To provide a valid email adress for us to contact you is very
important for if there were questions about your order,we can contact you in time to solve the questions. |
| Q: | What forms of payment do you accept? |
| ANSWER:We accept payment through a Paypal account or Checking account with a CONFIRMED shipping address.
Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address . We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address. |
| Q: | How long does it take for my payment at www.paypal.com to be processed? |
| ANSWER:1.Instant payment can be processed as soon as you submit the payment.
2.E-check payment processing takes up to a 4 business day wait until the funds have cleared. |
| Q: | How do I check on the status of my order? |
| ANSWER:Simply enter your Order Number and email address that you used for placing the order in the Tracking bar at GM963 Home page. See the Status Abbreviation Meaning below. |
| Q: | Why does your price change so frequently? |
| ANSWER:We raise and lower our prices in accordance with market supply and demand. We do comprehensive observation of the market situation every day to guarantee our customers a most competitive price and we strive to offer you the lowest price and best service. This is the reason why our price keeps fluctuating. |
| Q: | I've sent an e-check, but I did not mean to. How do I cancel it? |
| ANSWER:If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card or Money Booker. Our live chat representatives can guide you through this process and will answer any questions you might have. |
| Q: | How do I pay with my credit card without using Paypal? |
| ANSWER:We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services. |
| Q: | What security precautions are taken to protect my personal information? |
| ANSWER:GM963 takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties. |
| Q: | What confirmations should I expect once I've placed an order? |
| ANSWER:You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.
We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order. |
| Q: | Why do I have to provide with additional documents? |
| ANSWER:In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft, IGXE has developed a comprehensive fraud prevention policy.
while your order was checked by our automated fraudprevention system., and something about your order had been flagged by that automated fraud prevention system. This is most commonly caused by somesort of mismatch between the address. In order to authenticate, we will ask that you provide us with a copy of your government issued photo ID or passport., and if you are not willing to offer us so, we suggest that you cancel the order and place another order by Money Booker and we can approve the order without any verication from you. |
| Q: | How to reach Bulk Orders? |
| ANSWER:If you have any additional questions or comments, please contact us via email Please be sure to include all the details (game name, server, quantity) of your email. |